FAQ's

Who is The Business Incentives Group Limited

The Business Incentives Group Limited is a company registered in Scotland under company number 347 368. Our registered office is at C/o Henderson Loggie, 90 Mitchell Street, Glasgow, G1 3NQ. The Business Incentives Group Limited specialise in producing and supplying high-quality clothing, merchandise, and gifts and are committed to making online retail an enjoyable and simple experience.

The Tall Ships Races Shop is owned and operated by The Business Incentives Group Limited under licence from Sunderland City Council.

How can I contact you?

By telephone, Monday-Friday between 9.30am and 5.30pm, local UK time. UK customers should call 0333 323 8979. Customers from outside the UK should call +44 (0)333 323 8979.

You may also contact us by email at stores@promotionalwarehouse.co.uk

You may also write to us at the following address: The Tall Ships Races Shop, The BiGroup Limited, 160 Wishart Street, Glasgow G31 2HT.

How can I find out more about The Tall Ships Races, Sunderland 2018?

For more information on The Tall Ships Races, Sunderland 2018, please visit the event website www.tallshipssunderland.com/

How long will it take my goods to arrive?

The Business Incentives Group Limited aims to dispatch all orders within 3 working days. Please allow up to 28 days for delivery. Where a product is not available from stock we will contact you with an amended dispatch date, and provide you with the opportunity to cancel your order.

How do I place an order?

Ordering on line is easy. You simply place the items you require in your shopping cart by clicking on "Add To Basket" whenever you see an item you would like to buy. Adding an item to your shopping cart does not commit you to buy as you can always remove it later. You can review the contents of your basket at any time in the shopping cart by clicking on "Basket" prominently displayed on most screens. Once you have found all the items you need, go to the checkout where we will ask you to confirm your password and e-mail details if previously registered, or register by providing these details; and then pay for your purchases by following the simple instructions given there. When you have completed the checkout details you will be shown a "Final Order Summary".

For security The Tall Ships Races Shop is hosted on a secure server using Secure Sockets Layer (SSL) technology. SSL is commonly used for managing the security of message transmission on the Internet through the use of public-and-private key encryption and a digital certificate that establishes your credentials when doing Internet business or other on-line transactions. An independent certification authority, in our case Comodo, issues this certificate.

What about prices and VAT, exchange rates, and so on?

All prices on the website are quoted in GBP (£), and include VAT (European Community Value Added Tax).

Refunds (where appropriate) of any VAT amount charged when goods are exported outside of the European Community, is the responsibility of the customer.

What payment methods do you accept?

The following credit are acceptable as payment for orders via this website: Visa, Visa Debit, Visa Electron, Master Card, and PayPal. All payments are powered by WorldPay and PayPal.

What are the cancellation, returns and exchange procedures?

For more information please see our Delivery & Returns page.

How do I make a comment or lodge a complaint?

If you have any comments or complaints about this website or any of the products supplied to you, please contact us by phone Monday-Friday between 9.30am and 5.30pm local UK time. UK customers should call 0333 323 8979. Customers from outside the UK should call +44 (0)333 323 8979.

You may also contact us by email at stores@promotionalwarehouse.co.uk

In the event of a serious complaint, please write to The Tall Ships Races Shop, The BiGroup Limited, 160 Wishart Street, Glasgow G31 2HT.