Deliveries & Returns

Delivery & Postage

We send the majority of orders by 2nd Class Royal Mail. For small packages you may select Standard or Signed For Delivery. Larger packages are shipped using the Royal Mail Signed For service, or may be sent by courier.

International orders are sent by Airmail using the International Royal Mail Signed For Service.

A £1 handling charge is added to all deliveries to cover packaging.

Postage Costs

The cost of posting your order is based upon the total weight of your order. You can get a quote for postage before proceeding to the checkout by entering your postcode into the Estimate delivery panel in your shopping basket and selecting your prefered method of shipping.

Do you deliver overseas

We deliver worldwide. International orders are sent by Airmail using the International Royal Mail Signed For Service.

Can my order be delivered to a different address?

Yes. You can enter a different delivery address to your home billing address you can arrange for your goods to be sent to your workplace or a neighbour who you know is in during the daytime, or if you would like to send it to someone else as a gift. If the delivery person cannot deliver your order because no one is in, a card will usually be left giving instructions on how to arrange redelivery.

Returns & Refunds

If there are any manufacturing problems we will replace them with a 30 day no quibble guarantee.

Unless a product has been customised for you, if you notify us within 7 days of your order and return the item in perfect (re-saleable) condition along with all tags and packaging, we will refund the purchase price.

Due to hygiene reasons we are unable to refund underwear if the packaging has been opened, unless the item is faulty.

Where should I send returns?

The Bee in the City Shop, 160 Wishart Street, Glasgow, G31 2HT

If you're returning an item because of an error on our part or because it is damaged or defective then please call us on 0333 323 8979 to arrange for a pre-paid label and mail bag posted out to you.

When you return goods, we recommend that you retain proof of posting from your shipper. We always try to process returns as soon as they arrive.

What if my product is faulty or incorrect?

If you are returning an item because of an error on our part or because it is damaged or defective, we are happy to provide a pre-paid returns label to save you incurring a cost in sending the item(s) back to us.

When you send your item back to us, we'll process the returned item and arrange your refund. You can expect a refund in the same form of payment originally used for purchase within 14 days of our receiving your return.

Exchanges

We are happy to accept items for exchange providing they fall under our 30 day return policy. Items returned under our returns policy must be unopened with any seals and shrink-wrap intact. Please specify the item you require in exchange for the returned item. For hygiene reasons we cannot accept hats, underwear, earrings or hand sanitisers unless they are faulty.

When will I get my refund?

You can expect a refund in the same form of payment originally used for purchase within 14 days of receiving your return.